There are several ways to show compassion to a client’s situation and still complete the job on time, on budget, and with high quality outcomes. Compassion is a genuine sympathy for suffering that others are enduring and the willingness to ease that pain. There are several helpful methods when showing compassion.
Bringing care and compassion to any situation is helpful. In the restoration industry, it can mean the difference between someone who does the job and a successful contractor.
Sometimes, Contractors are held to time constraints, monetary limits, and high quality standards that too often take precedence over the client themselves. Unfortunately, the emotional state of the client can take a back seat to the agreed upon scope of work or pricing. Rolyn proudly puts clients first and actively makes an effort to gain trust.
Rolyn's PSA is a Priority Service Agreement that puts pricing, billing, and response logistics in place before services are needed. It allows you to make a decision about prices and capabilities before a disaster strikes, instead of in the chaotic midst of a disaster or emergency situation.