The restoration industry can be extremely reactionary; workloads can sway dramatically with a couple of phone calls. The natural response is to act immediately, as the adrenaline from new projects and gained revenue can be exciting. With an increased work volume, work requirement evaluation and risk versus reward can often be overlooked.
The source of the loss, whether it is a fire, water, wind, mold or other peril, will impact the mitigation and restoration processes used, as well as influence the type of staff assigned to the project. After factoring in the property type (multi-family, commercial, healthcare, residential, etc.), each with its own set of challenges and complexities, you have a matrix of different project scenarios.
Being able to quickly identify the clients’ needs and implement a plan that will satisfy the owner/agent and their insurance carrier can be difficult. Continued analysis of both past, current and potential work is needed to help project staffing requirements. We can’t always control our work-load, but analysis and preparation can help you plan for the constant uncertainties that come with working in the restoration industry.
Having a tenured and professional staff that can manage the revolving projects and related variables is important. Building a strong team and having them grow through formal training and field experience will further provide you the flexibility to manage a variety of project and client types.
Knowing your personnel’s strengths and weaknesses are important. This is not only limited to trade experience, but individual personalities as well. Different clients want different things and have their own specific list of priorities. Sometimes the rapport between a project manager, job superintendent, and/or field technician and the client will decrease anxiety, and allow for a more efficient and streamlined workflow.
Know and understand your job conditions! Factors such as project location and site access, among others, will impact your success. What are the indirect costs associated with performing this work? Do you have the resources, ability to perform, and to recoup these costs? If not, be prepared for reduced profit margins, and increased operational strain.
Some projects or assignments may be outside of our core competencies. Doing proactive research early on, whether it is relying on other staff members, your relationships with qualified subcontractors/vendors, or your own research will allow you to become informed of project conditions. This will result in a better understanding of the project details and provide for a more thorough and accurate estimate and a successful project.
Understanding your project variables, as well as the evaluation of previous projects should be accomplished early in the project. Doing this sooner, rather than later, will help you identify whether your next upcoming project will be unsuccessful or the RIGHT ONE.
Rolyn's PSA is a Priority Service Agreement that puts pricing, billing, and response logistics in place before services are needed. It allows you to make a decision about prices and capabilities before a disaster strikes, instead of in the chaotic midst of a disaster or emergency situation.