My name is Evan Ehrlich and I am a dedicated Account Manager at Rolyn. I have held various positions over the years, some with a more noteworthy titles than others. Regardless of my title, there has always been one principal that I hold with the highest regard; to provide world class customer service. In business we all have competition, but in the end it is up to me to provide my clients with the best customer experience. If I have done my job well, my customers will not only benefit from our services, but will depend on me to take care of them when in need.
Did you know that companies across America lose $75 billion every year due to poor customer service? So it’s fair to assume that Customer service spikes and sustains customer loyalty and in turn, increase customer retention rates. I believe, exceptional customer service training will be a game-changer, especially in today’s climate with less face-to-face interaction. Top-notch customer service skills will be an invaluable tool to customer support managers such as myself.
These key customer service tips will give you a few ideas on exactly where to focus:
Rolyn's PSA is a Priority Service Agreement that puts pricing, billing, and response logistics in place before services are needed. It allows you to make a decision about prices and capabilities before a disaster strikes, instead of in the chaotic midst of a disaster or emergency situation.