The Value of World Class Customer Service
My name is Evan Ehrlich and I am a dedicated Account Manager at Rolyn. I have held various positions over the years, some with a more noteworthy titles than others. Regardless of my title, there has always been one principal that I hold with the highest regard; to provide world class customer service. In business we all have competition, but in the end it is up to me to provide my clients with the best customer experience. If I have done my job well, my customers will not only benefit from our services, but will depend on me to take care of them when in need.
Did you know that companies across America lose $75 billion every year due to poor customer service? So it’s fair to assume that customer service spikes and sustains customer loyalty and in turn, increase customer retention rates. I believe, exceptional customer service training will be a game-changer, especially in today’s climate with less face-to-face interaction. Top-notch customer service skills will be an invaluable tool to customer support managers such as myself.
These key customer service tips will give you a few ideas on exactly where to focus:
- Take control of first impressions
- Treat your customers like gold; everything else is secondary
- Remember personalization goes beyond just using first names
- Lead with positive language and reaction
- Address problems right away
- Respond to their communications in a timely fashion
- Pay attention to your tone
- Build an easy-to-use help center; be accessible
- Gauge the last impression
- Don’t be frugal with your “thank you”
- Shift from reactive to proactive customer service
- It’s okay to say you don’t know (but offer alternatives)
- Never argue with your customers, it doesn’t lead to anything good
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