Training is teaching an individual a particular skill or type of behavior. Training isn’t just about formal classroom courses and obtaining certificates. While these are pivotal elements of a successful team, training also encompasses experience that is gained on the job and through non-formal education.
Industry certifications and training is imperative. Up to date certificates in remediation, decontamination, and remediation, separate professional restoration companies from the rest.
Training also helps people and organizations manage change. As technology evolves at a very rapid rate, employees must learn new skills to adapt. Today, businesses become more environmentally conscious and attempt to minimize the carbon footprint. Sustainable, biodegradable, and eco-friendly products and technologies require new skill sets.
In addition, managing vehicle fleets, warehouse inventory, and project estimates and deadlines have all become completely automated processes that require employees to learn new software.
Ian Stewart, writer for Field Service Digital, suggests, “a solid training program offers service organizations a lot more than just keeping everyone certified: It allows techs a way to improve both technical and soft skills.” Soft skills are important because they encourage collaborative thinking, aids in customer retention, and improves overall employee morale.
Three ways to get the most out of staff development are to train top – level employees, implement online training, and plan instruction times accordingly.
For example, delivering the same level of training to all field technicians can be a costly challenge. Employee down time translates into lost revenues. Instead, focus on a group of top technicians and keep them on the cutting edge of your industry’s technological innovations and best practices. Those knowledgeable individual can help disseminate what they learned down the ranks. Of course, this does not replace the essential teachings that all technicians are required to attend.
Moving certain training programs online, through a learning management system (LMS), presents a great way to save costs and resources associated with training. It has become common practice for industries of all types to utilize these powerful software applications for the administration, documentation, tracking, reporting, and delivery of electronic educational training programs. Also, this provides technicians with an on-demand library of lessons that can be recalled for a refresher course. Technicians are often busy and may not have time to devote to training. Collaborate with the workforce to plan training during appropriate times of their schedules.
Investing in training allows any company to reduce turnover, maintain customer satisfaction, gain new clients, and reduce errors and safety violations. Here at Rolyn, we are continually improving our workforce skills, knowledge, and education methods. To be the best we must train to be the best!
In efforts to train top employees, arrange training, and align scheduling, it is important to keep corporate goals in mind. What are your business needs and requirements? How do you measure improvement and performance changes? In what areas do you need to gain knowledge?
Rolyn's PSA is a Priority Service Agreement that puts pricing, billing, and response logistics in place before services are needed. It allows you to make a decision about prices and capabilities before a disaster strikes, instead of in the chaotic midst of a disaster or emergency situation.