Last night, I was receiving a tutorial from my 8 year-old daughter about the newest app she uses on her iPhone to take video, edit, add music, and in the end, publish a 3-minute music video clip. I am constantly amazed where technology is taking us as a society, and can’t tell you how many times in the last few years I have said, “Wow, I wish I had that (insert device name here) when I was a kid!”
Our children have access to smartphones, tablets, and video games that stream live game play with their friends. They text, FaceTime, Skype, and Snapchat all while simultaneously checking their notifications on Facebook and likes on Instagram. Technology has allowed us to get instant gratification. When we just have to know how to make that cute paper kitty we saw on Pinterest, it’s only one click away. We can look up our favorite actor’s resume on IMDB, see how many bones the human body has, and learn how to do common core math just by doing a simple web search.
Several years ago, I wrote an article for Cleaning & Restoration magazine that addressed the under-utilization of new and exciting technology available to our industry. The music video my daughter published last night, and then tweeted out to all of her friends, had me thinking about that subject again. I don’t have all of the answers, but I want to ask my fellow restorers, property managers, adjusters, homeowners, and anyone involved in the restoration industry - is our industry using all of the technology that is readily available to us?
Corporate culture in America has dictated that increasing our bottom line proceeds all else. Along with that comes cutting costs, increasing profit margins, and all of that other stuff your CFO stresses every day. I also believe that the restoration industry is just like any other, in that we must evolve in order to stay relevant. Rolyn has made amazing strides in the past few years to incorporate technology into our daily operations so that we are more effective, and efficient. Now, I’m not necessarily talking about a new and exciting accounting system that spits out numbers quicker, or a server that allows you to track your jobs more efficiently.
I am talking about technology from the ground up that has changed our company for the better. For example, the following technologies all have to do with structural drying, just one component of our full list of services. Our air movers operate at a higher fpm speed. This engineered technology reduces the load on power consumption (by 50%) and dries more efficiently. Our dehumidifiers work in high temperature environments to dehumidify at a higher grain count. The extractors we use remove over 90% of free water in a carpet and pad (Thank you Kurt!) to dry faster, smarter and more profitably. Our thermal imaging technology proves the walls were wet when you started and dry when you finished! And don’t let me forget to mention that we generate moisture maps, take digital pictures, and complete work authorizations, all from our wireless tablets. All we have to do is hit “upload” to our server and a Project Manager, who maybe a hundred miles away, has real-time access to all of the project information.
Think about all of the other technological advancements available to aid our disaster recovery services - fire and flood restoration, mold remediation, decontamination, and infection control. Again, I ask the question and would love to hear feedback from you - how do you use technology and how do you think we (as an industry) can continue to adopt new tools to make our efforts more effective and efficient?
Rolyn's PSA is a Priority Service Agreement that puts pricing, billing, and response logistics in place before services are needed. It allows you to make a decision about prices and capabilities before a disaster strikes, instead of in the chaotic midst of a disaster or emergency situation.