It’s 2AM and you are awakened by a phone call. A resident fell asleep with a cigarette in hand and caused a fire on the 10th floor of your 12 story building.Sprinklers were activated but the fire spread to multiple units. Luckily, the Fire Department was able to extinguish the flames and no one was injured, but your property now has extensive fire, water, and smoke damage. It’s every Property Manager’s nightmare.
Immediately following a disaster, many restoration contractors will respond to the property with hopes of winning your business. Often times they are on-site before emergency responders can arrive. Some will claim that they were called, they have authorization, or they are in charged of restoring the property.In actuality, they received information about the disaster from a third party source and rushed out to the scene.
So who do you call?How do you know who to call?
Most restoration companies use the same type of equipment (air movers, dehumidifiers, etc.)- often times purchased from the same manufacturers.So how do you know which company is the right fit? In addition to capabilities, experience, licenses, and credentials, you need to understand the ethics, morals, and integrity of your restoration partner. Do they have your best interest at heart? Are they going to work with you and not just for you? Can you call them for questions or are they only interested in the money? How do they handle mistakes? Do they own up to them and make them right or point fingers and blame others?
Once you have assessed and selected the right restoration contractor, plan together on how emergency situations should be handled. Relay that information to the team, so that everyone is on the same page. Schedule times periodically for staff to meet with members of the restoration team as needs change.
Rolyn’s approach to our industry reminds me of a quote from JD Rockefeller, “The secret of success is to do the common thing uncommonly well.” At Rolyn, being a resource and partner for our clients is a core value.
When disaster strikes in the middle of the night, Rolyn gets the job safely, efficiently, and within budget while maintaining a strong work ethic and high standard of quality. Our core values and relationships are why clients choose Rolyn.
Rolyn's PSA is a Priority Service Agreement that puts pricing, billing, and response logistics in place before services are needed. It allows you to make a decision about prices and capabilities before a disaster strikes, instead of in the chaotic midst of a disaster or emergency situation.